Orders are processed within 1–3 business days. Delivery usually takes 5-8 business days to the UK and most international destinations.

Yes, we ship to most countries worldwide. Shipping fees and times vary by location and will be shown at checkout.

Once shipped, you will receive a tracking number by email to monitor your delivery.

We get it—carrier delays and scanning mix-ups can happen. Sometimes a package will be marked as "Delivered" a little early, but it usually shows up within a few business days. If it's been 48 hours since your tracking says "Delivered" and the package still hasn't arrived, double-check around your delivery area (porch, mailbox, neighbors, etc.). Still no luck? Reach out to us—we're happy to help!

All our lights are designed to work with standard UK and EU electrical requirements.

Most of our lighting includes high-quality LED bulbs. Any exceptions are clearly stated on the product page.

Most of our indoor lighting is compatible with standard dimmers. Please check individual product details.

Our outdoor collection is rated for outdoor and weather-resistant use, safe for patios, gardens, and exteriors.

If your item arrived damaged or broke soon after delivery, just reach out to us with your order details and photos of the issue, and we'll help get a replacement sorted.

We offer a 30-day return policy for unused, uninstalled items in original, undamaged packaging. Items must be in resalable condition to qualify for a refund or exchange.

Yes, all products come with a manufacturer warranty against defects in materials and workmanship.

We accept major credit and debit cards, as well as PayPal.

You can reach our customer service via support@lumwell.com or the contact form on our website. We aim to reply within 24 hours.